Why We Need Dialogue Skills by Pnina Merimsky

 

 

pnina merimsky


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חוויה הקשורה לכישורי-דיאלוג

היה זה בקורס NLP מסטר,כשישבתי ובחנתי את המשתתפים.

היה שם אדם, שלא התחבר אליי או לדגם העולם שלי.חשבתי לעצמי: מה עושה כאן "רוכל בשוק"?ואיזה מטפל הוא יהיה?

במשך שבוע וחצי לא החלפנו מילה(הוא לא איתי ואני לא איתו). ביומיים שלפני סיום הקורס, הודיעו לנו שיהיה עלינו להעביר טיפולים כמו מסטר(מבלי להתכונן, או לדעת מיהו המטופל, או מה בעייתו).

התחלקנו לקבוצות, ובכל קבוצה היו 4 אנשים, שניים בכל פעם עבדו, 1 צפה, 1 רשם משוב והיו לנו מתרגלות, שישבו בכל קבוצה ועקבו אחר התהליך, על-מנת לתת אח"כ משוב של שיפור וגם לומר את מה שהיה טוב.

להפתעתי הגמורה, פנה אליי האיש, ושאל האם אסכים להיות המסטר שלו?

כמובן שעניתי בחיוב,(היה זה אתגר בעיניי), להפתעתי כי רבה, כששאלתי אותו לבעיה, שעליה הוא ירצה לעבוד, הופתעתי להיווכח, שיש לנו בעיה משותפת או דומה:בעיית הכסף- או חוסר היכולת לקחת כסף עבור טיפולים.

העברתי אותו טיפול NLP מוצלח ביותר,שבסופו, האיש חיבק אותי ואמר שהוא נדהם מסבלנותי , החמלה והידע המקצועי,שהפגנתי לכל אורך הטיפול, והוא נרעש ונרגש מהתוצאות והתובנות שהגיע אליהן בעקבות הטיפול.

שוחחנו על מה שקרה כאן בשבועיים האחרונים, והגענו למסקנה, ששנינו שפטנו האחד את השני עוד בטרם, דיברנו ,הסקנו מסקנות שגויות, שגרמו לנו להתרחק האחד מהשני ורק לקראת הסוף, כששברנו את המחסום, גילינו שיש לנו אפילו תפיסה משותפת לגבי נושאים מסויימים ועלינו לשנות אותה.

חוויה זו מתייחסת לשלושה אלמנטים כל-כך חשובים בכישורי-דיאלוג: 1) השעיית השיפוט, 2) תחקור ושינוי הנחות- היסוד 3) דיבור כן מלב ללב.

נכתב ע"י פנינה מרימסקי 

 

 

التجربة التي مررت بها لها صلة لمهارات الحوار

لقد حدث معي ذلك عندما كنت في دورة الماجستير

عندما امعنت النظر في المشاركين رايت هناك شخص

جالس, حتى أننا لم نتقارب في الافكار ولا حتى لعالمي الصغير

وقلت في نفسي ماذا يفعل هذا الشخص هنا كانه "جالس في سوق"

وكيف بامكانه أن يكون معالج ؟

لمدة اسبوع ونصف لم نتجاذب الحديث (هو في عالمه وانا في عالمي )

لكن في الايام الاخيرة لانهائي لهذه الدورة تم إخبارنا

باننا يجب علينا تمرير علاج لم نكن قد تحضرنا لذلك من قبل

أو حتي لم نعلم من هو الشخص الذي نريد معالجته أو حتى ما هي

مشكلة الشخص الذي نريد معالجته

تم تقسيمنا لعدة فرق وفي كل فرقة كان عدد الافراد 4 اشخاص ,اثنين

عملوا على تمرير العلاج الاثنين الاخرين كان كل منهم يشاهد والاخر يدون ماذا يرى

وكذلك كان هناك مدربين الذين جلسوا بكل فرقة وتتبعوا سيرورة العمل

وذلك من اجل اعطاء ردود فعل ايجابية

ومفاجأتي الكبرى كانت أن ذاك الشخص تقدم الي وسألني إذا كان في الامكان أن نكون زوجين

طبعا أنا وافقت على طلبه (وكان هذا بالنسبة لي تحدي) وكنت مندهشة جدا عندما سالته عن المشكلة التي يود

طرحها والعمل عليها انه يوجد بيننا تشابه في الافكار واننا اخترنا أن نعمل على حل نفس المشكلة : المال أو عدم الحصول

على المال عند المعالجة

عندما مررت العلاج NLP

كان ناجحا بشكل كبير حتى انه عانقني وأعجب بصفة الصبر التي لدي والرحمة والمعرفة التي املكها والتي اظهرتها

ضمن العلاج حتى انه تفاجا من النتائج والمشاهدات الاخيرة .

تبادلنا الحديث عن الامور التي حدثت أمامنا وعن الامور التي مرت خلال الاسابيع الاخيرة وتوصلنا الى نتيجة: أننا

نحن الاثنين وقعنا في شرك الحكم المسبق أي حكمنا على بعضنا البعض وتقاربنا في الحديث ومرة أخرى استنتجنا نتيجة اخرى

كانت مغلوطة وهي التي ادت الى البعد بينا ولكن في نهاية المطاف استطعنا كسر الجمود واكتشفنا انه يوجد عامل مشترك

بيننا وهو فكر متشابه لعدة مواضيع ومجالات معينة حيث يجب علينا معاينها وتغيرها

لهذه التجربة يوجد بعدين اثنين وهن متعلقات في مهارات الحوار :

1. عدم اصدار احكام مسبقة(اعطاء مهلة)

2. تغير المباديء والافكار الاساسية

 

 

 

An Experience relating to Dialogue Skills

It happened during my Masters course for NLP (Neuro-Linguistic Programming), when I was sitting and examining my fellow participants.

There was one person who didn't relate to me or my way of seeing things. I thought to myself "What is a market peddler doing here and what kind of coach will he be?"

In the first week and a half we didn't speak to each other.

Two days before the end of the course, we were told we would have to give a demonstration of treatment as Masters of NLP (without preparation or knowing who the patient would be or what the problem was).

We were divided into groups of four. Each time two people worked, one observed and one wrote down feedback. We also had supervisors, who sat with each group and followed the process in order to give us feedback afterwards about what worked well and what needed to be improved.

To my utter surprise, the "market peddler" turned to me and asked me if I would be his master coach.

Of course I agreed (it was a challenge for me).

I was even more surprised when I found out what was the problem he wanted to work on because I have a similar problem. It was money- the inability to take money from patients.

I gave him an extremely successful NLP treatment session. Afterwards he hugged me and said he was astounded by my patience, the compassion and professional knowledge, which I demonstrated during the whole session of treatment.

He said he was shaken and excited by the insights he had gained as a result of the treatment.

We discussed what had occurred here in the last two weeks, and reached the conclusion that both of us had judged each other before we even spoke a word, and had reached mistaken conclusions that made us stay out of each other's way until the end of the course, when we had broken down the barrier between us and found that we had a common perception of certain subjects which needed to be changed.

This experience relates to three important elements of dialogue skills ;

1. suspending judgement

2. inquiry into and changing initial assumptions

3. speaking frankly heart to heart

 

 

 

 

 

Dialogue Skills for Civil Society

In 2001 I attended an international conference - Asian Civil Society Forum for the development of a network for the civil societies of Asia. Coming away from this conference I realized the real need for dialogue skills training for these NGOs who want to help so much but are faced with people in power who don't want to see change. Dialogue Skills can change this situation by changing the relationships between sectors. NGOs need to learn to develop the right relationship between these conflicting sectors so that construction of human rights becomes possible.

This is of course true in the Middle East conflict as well. ECI has seen this happen over and over again. So if you want to change society acquiring dialogue skills are important.

في عام 2001 حضرت مؤتمر دولي -- الاسيويه منتدى المجتمع المدني لانشاء شبكة لمؤسسات المجتمع المدني في آسيا. القادمة بعيدا عن هذا المؤتمر أنني ادرك حاجة حقيقية للحوار والتدريب على المهارات لهذه المنظمات غير الحكوميه من يريد ان يساعد كثيرا ولكنها تواجه الناس في السلطة من لا نريد ان نرى التغيير. مهارات الحوار ويمكن تغيير هذا الوضع من خلال تغيير العلاقات بين القطاعات. المنظمات غير الحكوميه بحاجة الى ان نتعلم لوضع الحق في العلاقة بين هذه القطاعات متضاربه حتى ان بناء حقوق الانسان يصبح من الممكن.

وهذا بالطبع صحيح في صراع الشرق الاوسط ايضا. ECI وقد شهد هذا يحدث مرارا وتكرارا. لذا اذا كنت ترغب في تغيير المجتمع لاكتساب المهارات الهامة الحوار.


 

Dialogue Skills for Civil Society

You are so right, Stephanie, that Dialogue Skills help people become more socialized. By us in Israel, for example, I can see every month, how the Dialogue Skills we learn in the Earth-Charter work-shops are influencing people also in the Women's community Building. People, who used to interfere in other's speach, are waiting to be heard patiently, letting people finish first what they have to say, and then say what they want.There is much more respect for one another,and in this way, we are able to hear evryone and understand much better.The Dialogue Skills created sort of unity among all the participants, and when a new person is joining the group, we explain the Guidelines of our group,and use the Dialogue Skills to make it clear. It starts showing it's value.

Of course such things takes time, good will,patience and practice again and agin, untill it becomes part of our nature. Than it is wonderful to be with people who have the Dialogue Skills "built in" as if it's their second nature.

Pnina 

Thanks for Everything

We will now close this discussion.  Thanks everyone for participating.  The next discsussion meeting will be the first week of July and the topic is an update on Wasatia, the Palestinian party of moderation in Palestine with the founder, Dr. Mohammed Dajani.

 

See you then!

How Can Dialogue Skills Help Us Help The World Get Better?

Hello, Stephanie and all good people from this dialogue FORUM.
I try to write my opinion about this matter as a small contibution for human life and happiness for everybody.  Stephanie has agreed to translate for me.
I think it is great to talk, but that we are also must be ready to bring not only our views but also and especially to take responsibility.
The world is progressing in many respects, but simultaneously we note that in some essential points of coexistence we are going backwards and this is so outrageous.   With the escalation of prices that currently occurs in rice, cereals and food commodities, millions of people are entering into the circle of hunger and death.
Recently High Committee of the UN Food SRAP in Rome, FAO, met, and I think there has been no positive results to change the fate of many millions of people worldwide who can not eat. Meanwhile it has been said clearly that what has been spent in the four years of war in Iraq would have been sufficient to eradicate hunger in the world for at least ten years.

And I think we need appropriate dialogue, but on practical aspects of humanity we need people to feel that they are a citizen of the world. To ensure the effectiveness of this, we need urgently, an efficient world government, not the power or influence of just one single state.  in such moments as today's food crisis, we need not the power of the U.S. but a global and a unified agreement among the peoples of the world.  Then we can act effectively as is our right as citizens of the world and transcend the differences of languages and cultures of planet Earth to help solve these problems together.

I am sending my warm greetings from the island of Majorca
Guillem Ramis

working together

You are so right Guillem. We live in a global village whose survival is thretened by our greed, anger and stupidity. One of our most important missions is to use dialogue skills together with Earth Charter principles to teach people that everybody can make a difference and that we must all learn to work together to change the world. We need to connect people to their greter self, the enlightened part of them that experiences the reality of our mutual interdependence (no man is an island). We need to restore our respect for the dignity of all forms of life and find solutions to our many  problems (food scarcity,hunger, poverty, energy crisis, global warming, wars, crime, terrorism and domestic violence) by using the resourcefulness of a united world community.

Dennis

Hello Stepanie

You are right about being able today to write and influance the world. This is true for people who know how to use all the new facilities. Yet there are still lots of people all over the wolrd who haven't got the opportunity to write and make the world listen to them, either because they don't know how to write  or because they are afraid to say what they think, or maybe they don't know how to say things in a way people will want to listen to them. To those people, we have to reach out, find the way to let them say their thoughs,and teach them Dialogue Skills , so that their voice will be heard as well.This is a very challenging  roll, which is also very beneficial in the end.Do you have any sugestions about it?

Pnina  

Pnina and Guillem

Well I think that connecting via the internet is a powerful medium. Connecting the ordinary person to the global community immediately connects them to the new civilization that is developing. This is why I started Earth Charter Communities -- to enable people to become global citizens -- in the first place. Everytime the ordinary citizen connects this civilization develops a little bit more.

It takes a while but you can see how effective these conversations can be in changing old attitudes and developing more global ones. Before the Middle East Peace process, for example, used to depend on local and international media for information and wisdom -- all of which would slant the coverage, just naturally sometimes or for different editorial reasons, in different ways. People who read these get their opinions from what they read. But with ECI and others, real people, Israelis, Jews and Muslims, Semetic peoples and the global community, can actually talk with one another and develop relationships. It is really a whole new world waiting for us out there. So the more the ECI community develops, the more impact we will have on one another and on our environment and the more the Middle East Peace process evolves.

وأعتقد أيضا أن يربط عن طريق شبكة الانترنت هو عنصر المتوسط. ربط شخص عادي الى المجتمع العالمي يربط منهم على الفور الى حضارة جديدة وهذا هو الناميه. وهذا هو السبب في أنني بدأت ميثاق الارض المجتمعات -- لتمكين الناس من ان يصبحوا مواطنين عالميين -- فى المقام الاول. المواطن العادي في كل مرة يربط تطور هذه الحضارة أكثر قليلا

تأخذ بعض الوقت ولكن يمكنك أن ترى مدى فعالية هذه المحادثات يمكن ان تكون في تغيير المواقف القديمة والناميه اكثر العالمية. امام عملية السلام في الشرق الاوسط ، على سبيل المثال ، تستخدم لتعتمد على وسائل الاعلام المحلية والدولية للحصول على معلومات والحكمة -- كلها من شأنها ان الميل التغطيه ، وبطبيعة الحال فقط او في بعض الاحيان لاسباب تحريريه مختلفة ، وبطرق مختلفة. الناس من قراءة هذه آرائهم من الحصول على ما يقرأون. ولكن مع ECI وغيرهم ، أناس حقيقيين ، والاسرائيليين ، اليهود والمسلمين ، semetic الشعوب والمجتمع العالمي ، يمكن أن تؤدي فعلا الى الحديث مع بعضها البعض ، وتطوير العلاقات. إن الواقع العالمي الجديد برمته الانتظار بالنسبة لنا هناك. لذلك فإن اكثر ECI المجتمع يتطور ، فإن تأثير اكبر سيكون لدينا على الآخر وعلى بيئتنا واكثر فان عملية السلام في الشرق الاوسط يتطو

Stephanie

 

 

Conversation and the Interet

It is interesting how the world is changing in many ways.  The ordinary person now can have a lot of influence in the world because of the Internet.  Just as the students in Suleja taught me how to teach about assumptions, bloggers on the Internet are influencing politics and economics and the environment.

I am reading "Here Comes Everybody" by Clay Shirky (see article in OurSpace on your right) It is about how ordinary people, who see a confrontation in Thailand and writes about it to her friends on her blog was picked up by the international media when the government of Thailand blocked the media from reporting.  She was read all over the world but then when the incident was over, she went back to her greater interest -- fashion design!

Before you needed a lot of money and expertise to influence the world.  Today, you only need resolve and good conversation skills.  It is interesting how quickly we are moving into a dialogic civilization.  Quite extraordinary.

Pnina's personal experience is something that is now becoming read about around the world.  This is another example that we are breaking down barriers and borders.

Stephanie

 

 

 

Listening for shared meaning

In dialogue skills we say there are three ways of listening -- listening well to the other, listening to the assumptions and judgments going on in your head -- what Pnina refers to as filters, and then listening for shared meaning -- how can we come together and create value together.

Recently I was teaching about assumptions in the African School of Excellence and having a hard time explaining what an assumption was to 8-16 year old Nigerians.   Assumptions are what you think you know and trying to separate that from judgments is not an easy task even with adults when the culture is the same.

I came up with a way that has given me much food for thought.  There are three major tribes here -- Ibo, Yoruba and Hausa.  We looked at the marketplace and realized that if an Ibo sells to a Yoruba and Hausa, the item, say a piece of meat, is bound to be more expensive than when you sell to one of your own tribe, a Hausa.  All the students nodded without exception.  But if the Hausa or Yoruba speaks Ibo to the Ibo seller, the cut of the meat will be larger.  Everyone agreed with this.  So when one assumes that the Other person in not of  your tribe, you act one way, and you act another if that person even speaks some of  your own language.

Many of these students sell with their parents in the marketplace so they were very familiar with this reality and began to see that the dialogue skill of looking for shared meaning, for ways to connect and build relationships can be very beneficial.  Not only will your piece of meat be bigger, but you will have created and developed a relationship that could be mutually beneficial for many years to come.

I began to realize that creating value like this, creating shared meaning between people, is probably instinctual.  It doesn't really have to be learned, it has to be remembered.  What do you think?  I also think that the market place is a great way to learn the wisdom of humanity.  I certainly never thought of this before.  What do you think?

 

 

 

reply to Stephanie

Thank you Stephanie for your most  interesting experience.It is a very natural fact, yet we sometimes don't think of it right away, that ideas that come from the person's natural environment are easily learnt  and understood in life. It is reasonable enough that those teenagers could relate and understand much better about creating shared meaning when the examples were taken from their natural surroundings or their every day life, it goes beyond the intellect and becomes part of life.That's an excellent example for teaching or explaining issues, to relate them to daily life.Thank you, Stephanie for shaing with us your experience, and being so creative and showing such wonderful flexibility on the way to find shared meaning.

Pnina  

Professional Listening and Relationship-creating Listening

I think Beth's training to connect with her clients is quite similar to the development of dialogue skills.  In this new field of dialogue we need to start creating vocabulary that catch the differences.

Is the relationship with your client the same as the relationship with your enemy?  with your mother-in-law?  What is the same and what are the differences?

 

Stephanie

 

Dialog in diferent klinds of relationships

I think the goal would be that dialog skills would be similar in all types of relationships, allowing a nonjudgmental approach to everyone, even enemies or those who are not seeking a supportive, collaborative relationship. By exercising these skills broadly, we can hopefully encourage those with whom we dialog to respond in kind, following our example. My belief is that most people want to be heard and understood, and if they feel that theyare, theyare more likely to hear and iunderstand their diaolog partner. Somehimes thi s can be a challenge, but by using these skills and stepping back from "automatic" responses such as anger or frustration, we can make some progress.

 

 

reply to Beth

Thank you so much for summering up our discussion. Yes, I agree totally that Dialogue Skills should be similar in all types of relationships, especially in times of ANGER, FRUSTRATION,FEAR etc.My  big dream is to be able to shaw personal examples, in these moments,when people are very emotional, these are moment who needs the self restriction and using Dialogue Skills can help very much to do so.

I also agree with you, that most of the people want to be heard and understood.It is indeed a great chalenge for all of us, especially for those who teach Dialogue Skills, and want to pass on a personal example.

Pnina   

Why We Need Dialog Skills

Hello and thank you for welcoming me to Earth Charter Israel.

I totally agree that dialog skills are powerful means of inmproving understanding beteeen us. As a wellness coach, I believe this begins with "extreme listening." In my training, we learn appreciative inquiry, the act of listening without judgement, yet with authentic curiosity. This can allow for a feeling of acceptance on the client's part, and frees up air space to learn the client's desires, goals, and motivation, which can then facilitate forward movement in a supportive partnership.

 

 

 

reply to Beth

Thank you Beth for commenting on the issue.I would like to know: what is a wellness coach? With what problems do you work? It is so obvious that Dailogue Skills are requiered in every endevour or undertaking we are in, the BIG question is: are we really aware ALL the time about the Dailogue Skills, or are we sometimes less aware, sometimes-forgetting to use our skills of Dailodue? What happens then?What and how do we react when sometimes we are dealing with manipolative clients?

Thank you for sharing with us your experience and knowledge.

Pnina 

What is a Wellness Coach?

Hello, Pnina. A wellness coach is someone with a background in health or fitness who has undergone training in client relationship skills, readiness to make health behavior changes, and creation of a wellness vison, 3-month, and weekly goals in a way that takes into account motivation, obstacles, strength, support, and accountability, in order that the client will actually make positive progress  toward achieving strategically construected goals that have been desired in the past, yet not acomplished.

Yes, I think that we can forget to use dialog skills when not working with clients or conversing with intention; I suppose the key is to make the mind shift that dialog skills are important in all of our interactions, not just when we are focused on working with clients or working toward a specific diplomatic issue or problem-solving situation, but to make these skills a part of our being- our everyday way of communicating.

 

reply to Beth

Thank you so much, Beth for giving us the knowledge and perspective about wellness-coach. It is interesting, to realize that in every endevour, as well as in health or fitness, people need guidance and a coach, who shows the way, and motivates to work  and goes  beyond the limitations.To be able to creat an OUTCOME, which sees the person after the change.For this purpose, we need to have a possitive aproach, to be TOWARDS the goal(not away from...),so you are so very right, that we have to be aware of the Dialogue Skills all the time.As a matter of fact, we actually need to assimilate these skills as part of our life, as you mentioned - not only at work or bussiness, but mainely in our private life, our closest relationships, with our spouse, children,parents, neighbours etc.One of the main skills :"Suspending judgment", is one of the most difficult one(to mine experience), and the most important one too, in order to open up for further dialogue at all, because judgement creates a block between two people and shuts off the possibility of creating a dialogue at all. 

Pnina

Welcome!

Welcome to our discussion!

 

Stephanie

Listening

Great experiences and ideas about dialogue.

I agree that listening is very important and don't know why we all talk so much all the time - at least in the UK. It's like we just have to make a noise! Instead of communicating with another person we are just trying to distract ourselves by the sound of our own voice. We have to really desire to understand the other person, as if they are a new lover we are fascinated with!

Also difficult is trying to find the best way to say exactly what we want to communicate, trying to think how the other person will interpret it. It is quite good to speak a second language for this. I speak English and French and so often make a mistake, not so much in the language, as in the way certain types of language are accepted.

In the UK if we are formal it is a means to insult someone.
The more informal and casual we are the more we are saying we like someone. also if we want to say 'No' we don't say anything, we appear to acquiesce. This means no! In Nigeria you have to ask if someone wants to drink/eat etc but they should say no, usually to accept is impolite. In England if you turn down an offer of tea and biscuit it is very rude. The worst thing is to request a decaf. This is totally ouside our culture, almost as bad as being a vegetarian in France.

Ronald Reagan famously upset the Queen at a function by requesting decaf, then complaining that it was taking a long time. The function was on a boat, and they had to row to shore, find a night shop, buy decaf and row back out to the boat for him. her Majesty was not amused.

Trying to interpret subliminal messages is important, don't you think? And so very difficult!

reply to listening

Hello Jill and thank you for replying to the discussion. You are very right, that most of the time, we like to listen to our own voices. As to your question, why do we talk so much about Listening, the answer is (in my opinion), because we have difficulties upholding this  principle , and we know deep in our hearts and in our awareness, that Listening is the 2nd important principle among the Dialogue Skills,but most of us find it very difficult to uphold, although we are used to talk about its importance.Usually, when something becomes an issue - we tend to talk and talk about the issue.In Israel,we actually tend to say to the other person exactly what we mean(sometimes too sharply), so that is also not so good, because, we say from our understanding, we talk through our FILTERS,and it is very often that people get insulted (not on purpose),but by the way. Because, Israelies are very straight forward, I find it even more important to LISTEN to the other person, and than, say what we have to say, after we have understood the other person perfectly.It used to happen to me all the time (before I learned the Dialogue Skills), that I answered before the other person had the chance to finish his/her sentence, and I was absolute positive, that I already knew the answer.That sort of behaviour, brought me lots of aggravation and misunderstandings, which I had to work very hard to correct later.So, I learned, to really listen very carefully, still speaking my mind, with the difference - that now, I answer after LISTENING to the other person, without JUDGEMENT, trying to understand the world that the other person comes from.In a society like Israel, that we have so many nationalities, SUSPENDING JUDGEMENT and LISTENING CAREFULLY are the heart and core of being able to conduct a Dialogue at all.

Pnina 

   

learning dialogue skills

I read about a traditional tribe in South America who woke their children up gently and spoke about their dreams over breakfast, everyone was encouraged to talk about their dreams. This society was apparently without mental illness and without conflict.

I wonder if the process of talking about one's dreams is what created such a peaceful society. Is this how they teach dialogue skills? Listening and respecting each other's inner thoughts, right from early childhood?

How can we teach dialogue skills in children? How can we teach remedial dialogue skills as younger people, like us, are already totally messed up in their heads? How can we incorporate teaching dialogue skills into normal society and normal education institutions? Who should be responsible for teaching dialogue skills in the family? Health visitors teach us so much about how to care for our babies when we have them, maybe they could teach family communication skills? Any thoughts?

 

Best wishes to everyone.

Jill

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